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Operations & Strategy Agency

Your business
has the vision.
We build the
systems.

A boutique agency for founders and CEOs who are ready to scale — with a specialist team that actually executes.

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Most businesses don’t fail because of bad ideas. They fail because the systems never caught up to the vision.
— Britnee Kayla, Founder
We come in, learn your business, and build the operational infrastructure that lets you grow without chaos.
The problem we solve

You've outgrown winging it.

You have strong instincts, a growing team, and real revenue. But somewhere between the vision and the day-to-day, things are slipping.

Your sales process lives in someone's head — not in a system.

You're making decisions without clean data or a clear pipeline.

Your onboarding is inconsistent and new hires take too long to ramp.

You're doing work that should be done by a system — or someone else.

Your CRM is broken, empty, or doesn't exist yet.

You know exactly what needs to be built. You just haven't had time to build it.

That is exactly what we do.

We come in, learn your business, and build the operational infrastructure that lets you grow without chaos. You keep leading. We build the system that makes it possible.

What we build

Our services.

01

CRM Setup & Strategy

We recommend the right CRM for your business — HubSpot, HoneyBook, Monday, Notion, or ClickUp — then build and configure it to your exact process.

Starting at $3,500
+ $3,000/mo
02

Sales System Build

Sales playbook, objection guide, follow-up cadences, onboarding system, and HubSpot alignment.

Starting at $6,000
+ $4,500/mo
03

Full Revenue Infrastructure

Everything in Starter + Growth, plus 90-day strategy, KPI framework, ops hub, and hiring systems. Britnee as your fractional revenue director.

Starting at $9,500
+ $6,500/mo
H

Hospitality Operations

People systems, FOH service training, and activations for restaurant owners and hospitality brands. Three dedicated packages.

Starting at $4,500
+ $3,000/mo
How we work

Senior strategy.
Specialist execution.

We are not a solo consultant who disappears between calls. You work directly with Britnee throughout. Our specialist team executes the build.

01

Discovery

Britnee leads a deep-dive into your business — your process, your gaps, your goals. You leave the first call with a clear picture of what gets built and why.

02

Build

Our specialist team executes the build — CRM build, playbook drafting, ops system setup — in whatever platforms fit your business. Britnee reviews everything before you see it.

03

Train & Hand Off

We train your team, deliver clean documentation, and make sure everything is running before we transition to the retainer phase.

04

Ongoing Partnership

Every engagement includes a retainer. We stay in your corner — optimizing, coaching, and making sure the system actually gets used.

What clients say

Trusted by founders,
operators, and award-winning chefs.

"Britnee joined our team during a period of significant change, and her ability to quickly adapt and keep pace with the evolving business needs was remarkable. She is exceptionally organized, intuitive, and consistently responsive. Britnee has proven to be an invaluable asset to our team, and we truly cannot imagine operating without her expertise and knowledge."

Asha Dixon Co-Founder & COO, Harlem Chocolate Factory

"I collaborated with Britnee on our recent event and it was a positive experience. She was professional, punctual, and organized. Britnee took charge of all communication aspects and allowed me the ease of simply showing up. I look forward to continuing to build my partnership with Britnee."

Moody Owner, The Real Mother Shuckers

Ready to build the system your business actually needs?

Book a Discovery Call →
Services & Packages

Everything we offer.
Nothing you don't need.

Every engagement starts with a setup investment and includes a minimum retainer. Exact pricing depends on your scope — the numbers below are starting points. We recommend the right CRM for your business, then build it, train your team, and stay to make sure it works.

Starter Package
CRM Setup & Strategy

We match the right CRM to your team — HubSpot, HoneyBook, Monday.com, Notion, or ClickUp — then build it from the ground up and train your team to actually use it.

Starting at $3,500
setup + $3,000/mo retainer · 6-month minimum
From $21,500 over 6 months

What we deliver

  • CRM platform recommended, configured, and built to your exact sales stages
  • Contact and company database structured, cleaned, and migrated
  • Automations built — follow-up reminders, status triggers, activity logging
  • Live team training session (recorded for future new hires)
  • CRM usage SOP and Loom walkthroughs for every workflow
  • 30-day user onboarding guide for new hires

6-week implementation

  • Week 1 — Discovery & audit
    Britnee leads 2 calls. Current process, pain points, and pipeline stages mapped.
  • Weeks 2–3 — HubSpot build
    Specialist builds your CRM — pipeline, automations, database. Britnee reviews everything before you see it.
  • Week 4 — Data migration
    Existing contacts imported, cleaned, duplicates removed, permissions set.
  • Weeks 5–6 — Training & handoff
    Britnee leads live training. Full documentation package delivered.
  • Months 2–6 — Retainer
    2 monthly optimization calls. Up to 4 hrs/month of adjustments.

Retainer includes

  • 2 × monthly optimization calls (60 minutes each)
  • Async support — 2 business day response
  • Monthly data hygiene and pipeline review
  • Up to 4 hours of additional build or adjustments per month
→ 6-week implementation · Led by Britnee · HubSpot specialist + AI + VA Start with Starter
Growth Package
Sales System Build

For companies with a CRM but no repeatable process. We document your methodology, build your playbook, and train your team to execute consistently.

Starting at $6,000
setup + $4,500/mo retainer · 6-month minimum
From $33,000 over 6 months

What we deliver

  • Full sales playbook — discovery framework, objection guide, closing scripts
  • Stage-by-stage sales process with entry and exit criteria
  • Follow-up cadence and email sequence templates
  • Client onboarding playbook — welcome sequence through 30-day milestone
  • CRM aligned to your playbook stages and follow-up sequences
  • Sales team training — 2 live sessions, both recorded
  • Role-play scenarios and quick-reference guide

8-week implementation

  • Week 1 — Sales deep-dive
    ICP definition, current process mapped, win/loss patterns captured.
  • Weeks 2–4 — Playbook build
    AI drafts from your strategy brief. Britnee refines. HubSpot specialist aligns.
  • Weeks 5–6 — Onboarding playbook
    Welcome sequence, handoff SOP, client-facing onboarding kit.
  • Weeks 7–8 — Training & rollout
    Britnee leads 2 live sessions. Full package delivered.
  • Months 3–6 — Retainer
    Strategy calls, playbook updates, new hire onboarding support.

Retainer includes

  • 2 × monthly strategy and pipeline review calls
  • Playbook updates based on real sales data and new objections
  • New hire onboarding support — up to 1 rep per month
  • Up to 6 hours of CRM adjustments, new sequences, and reporting
→ 8-week implementation · Britnee's sales expertise is the product here Start with Growth
Scale Package — Most Comprehensive
Full Revenue Infrastructure

For growth-stage companies building the entire revenue operation. Britnee steps in as your fractional revenue director. Both specialists build under her direction.

Starting at $9,500
setup + $6,500/mo retainer · 6-month minimum
From $48,500 over 6 months

Everything in Starter + Growth, plus:

  • 90-day go-to-market sales strategy
  • KPI framework — leading and lagging indicators defined
  • Internal ops hub built in Monday.com
  • 30/60/90-day new hire ramp plan
  • Hiring templates and interview guides for sales roles
  • Full org audit — where sales, ops, and delivery break down
  • Executive summary presentation at launch

10-week implementation

  • Weeks 1–2 — Full org audit
    Britnee leads. Both specialists attend. Full audit report produced.
  • Weeks 2–6 — Parallel builds
    HubSpot and Monday builds run simultaneously. Britnee directs both tracks.
  • Weeks 7–8 — People systems
    Ramp plans, hiring guides, meeting cadences, org documentation.
  • Weeks 9–10 — QA, training, launch
    3 training sessions. Full documentation library. Executive presentation.
  • Months 3–6 — Retainer
    Fractional revenue director. Weekly check-ins. Priority access.

Retainer includes

  • Weekly 30-min async check-in + monthly 90-min strategy session
  • Pipeline reviews, hiring decisions, and growth strategy guidance
  • Monthly performance report against KPI framework
  • Up to 8 hrs CRM + 4 hrs ops hub optimization per month
  • Same-day priority response
→ 10-week implementation · Britnee as fractional revenue director · Both specialists Start with Scale

Not sure which package is right for you?

Book a 30-Min Discovery Call →
Hospitality Operations

The restaurant industry runs on talent, standards, and experience.
We build the systems that protect all three.

We work with restaurant owners and hospitality brands who have outgrown informal management — and need real operational infrastructure to match the quality of their food.

Hospitality Package 1
People & Career Ops

The #1 reason restaurants lose great staff isn't pay — it's that nobody can tell them how to grow. We build the infrastructure that changes that.

Starting at $4,500
setup + $3,000/mo retainer · 6-month minimum
From $22,500 over 6 months

What we build

  • Job descriptions for every BOH and FOH role
  • Full career ladder — Dishwasher → Prep Cook 1 → Prep Cook 2 → Line Cook 1 → Line Cook 2 — with promotion criteria at each level
  • Pay scale framework — ranges, raise triggers, salary eligibility
  • Performance review templates — 30-day, 90-day, and annual
  • Role-specific onboarding path — Day 1 through 30 days
  • Staff handbook outline in plain language
  • Script for how to announce the new structure to your team

6-week implementation

  • Week 1 — People audit
    Britnee interviews owner and managers. Reviews existing structure (usually there is none).
  • Weeks 2–3 — Role definitions & ladder
    AI drafts from audit brief. Britnee refines with owner. Specific to this restaurant.
  • Week 4 — Performance review system
    Templates and manager guide built. Practical for a busy kitchen environment.
  • Week 5 — Onboarding paths
    Role-specific training paths. Staff handbook outline delivered.
  • Week 6 — Training & handoff
    Britnee trains owner and managers. Full package delivered.

Retainer includes

  • 2 × monthly check-in calls — staff issues, promotions, new hires
  • New or updated job descriptions as roles evolve
  • Performance improvement plans or promotion letters as needed
  • Updates to career ladder and pay framework as the team grows
→ 6-week implementation · Built for BOH and FOH teams of any size Get Started
Hospitality Package 2
FOH Service Training

Any consultant can write a service standards document. We come in, watch your team work, and coach them on the floor. The guest experience improves within one shift.

Starting at $5,500
setup + $2,500/mo retainer · 3-month minimum
From $13,000 over 3 months

What we build & deliver

  • Service timing standards — water ≤3 min, menus ≤5 min, check ≤5 min after request
  • Team service philosophy — every staff member owns every guest
  • Table greeting, check-back, upsell, and farewell scripts
  • Guest complaint handling process with staff decision authority
  • Floor communication standards — expo, runners, bussers
  • Pre-shift and closing sidework checklists per station
  • Two on-site visits — audit + post-training observation and live coaching
  • Manager training: how to hold the standard after we leave
  • Pre-shift meeting template for daily use

5-week implementation + 3-month retainer

  • Week 1 — On-site audit
    Britnee observes a full dinner service. Interviews owner and floor manager.
  • Week 2 — Standards build
    All 6 standards categories written specifically for this restaurant.
  • Week 3 — Staff training session
    90-minute live training. Walkthrough, role-play, Q&A. Recorded.
  • Week 4 — On-site observation & coaching
    Observe post-training service. Live floor coaching. Post-service debrief with owner.
  • Week 5 — Manager training
    How to run pre-shift meetings. How to correct without disrupting service.

Retainer includes

  • Monthly check-in call with owner and floor manager
  • Optional third on-site visit in month 2 (included, not required)
  • Updated scripts or standards when menu or team changes
  • New hire service onboarding version for any staff who join
→ 2 on-site visits included · Results visible within the first shift Get Started

"I collaborated with Britnee on our recent event and it was a positive experience. She was professional, punctual, and organized. Britnee took charge of all communication aspects and allowed me the ease of simply showing up."

— Moody, Owner, The Real Mother Shuckers

Hospitality Package 3
Activations & Events

A restaurant that runs one private buyout a week at $3,000 minimum adds over $150,000 in annual revenue. Most owners are leaving that on the table.

Starting at $5,000
setup + $3,500/mo retainer · 6-month minimum
From $26,000 over 6 months

What we build

  • Master event planning playbook — 8 weeks out through post-event debrief
  • Private dining and buyout process — pricing tiers, inquiry response, contract template
  • Pop-up and brand partnership SOP — evaluation, outreach, negotiation, execution
  • Catering operations system — quote to execution, logistics, staffing, pricing framework
  • Run-of-show template for day-of execution
  • Quick-reference one-pagers for each event type
  • Partnership agreement template

7-week implementation

  • Week 1 — Revenue & events audit
    Britnee maps current and past events. Identifies missed revenue opportunities.
  • Weeks 2–3 — Event planning playbook
    Master checklist, timeline, run-of-show, and debrief template built.
  • Week 4 — Private dining system
    Pricing tiers, inquiry templates, contract and communication sequence.
  • Week 5 — Pop-up & partnership SOP
    Evaluation framework, outreach templates, logistics and agreement docs.
  • Week 6 — Catering system
    Quote-to-execution process, staffing guide, pricing framework.
  • Week 7 — Training & handoff
    Britnee walks owner through every playbook using a real upcoming event.

Retainer includes

  • 2 × monthly calls — upcoming events review, completed event debrief
  • Event-specific planning docs and run-of-show as each event approaches
  • Partnership outreach drafts when new opportunities arise
  • Shared events calendar with prep reminders
→ 7-week implementation · Unlocks a new revenue stream from existing space Get Started

Running a restaurant is already hard enough.
Let us build the infrastructure.

Book a Hospitality Discovery Call →
About

Operations isn't
a support function.
It's how you win.

Founder & Director of Strategy Work With Us

Most businesses don't fail because of bad ideas. They fail because the systems never caught up to the vision. That's the problem we exist to solve.

"The moment I realized that most operational chaos comes down to one thing — nobody wrote it down, nobody built the system, and nobody was accountable for making it repeatable. That's what we fix."

Britnee Kayla built her career in corporate sales and sales training — learning from the inside how revenue is won and lost, and why most teams struggle not from lack of talent, but from lack of infrastructure.

She spent years helping growing companies turn ambitious goals into structured, executable plans — building the systems, training the teams, and creating the operational clarity that lets founders actually step back from the day-to-day.

Today, Britnee leads Britnee Kayla Strategic Solutions — an agency that combines senior strategic thinking with a specialist team and AI-powered execution. Clients get the kind of operational partner that used to only be available to companies with much bigger budgets.

What we bring

What we bring to every engagement.

Corporate Sales Background

Years of experience in B2B sales at the enterprise level — understanding how deals are won, why pipelines stall, and what separates high-performing teams from struggling ones.

Sales Training Expertise

We don't just build sales systems — we train the people who use them. Our playbooks are designed to be taught, not filed away.

Founders & Startups

We have worked inside growth-stage companies where urgency is real and the margin for chaos is small. We build for speed and sustainability.

Chaos to Clarity

Our specialty is taking businesses where everything lives in someone's head and building the structure that lets the whole team operate at the same level.

Hospitality Expertise

We have worked inside restaurants and hospitality brands — understanding the unique operational demands of the industry from the inside out.

Agency Model

You work with Britnee directly — always. The specialist team executes the builds. Senior-level strategy without paying for overhead you don't need.

How the agency works

You never wonder who's doing what.

Every role on our team is defined. Every engagement has clear ownership. Here's who does what.

Britnee
You work with her directly

Leads discovery, directs all specialists, reviews every deliverable, runs all client-facing calls. The strategic brain of every engagement.

HubSpot Specialist
Contractor

CRM builds across HubSpot, HoneyBook, Monday.com, Notion, and ClickUp. Automations, data migration, pipeline configuration, and sequences.

Monday Specialist
Contractor

Ops hub builds, project boards, hospitality systems, workflow automation. Adapts to any business type.

VA & AI
Always on

VA handles scheduling, client comms, and reporting. AI accelerates every written deliverable — playbooks, SOPs, proposals, and documentation.

What clients say

"Britnee joined our team during a period of significant change, and her ability to quickly adapt and keep pace with the evolving business needs was remarkable. She is exceptionally organized, intuitive, and consistently responsive. We truly cannot imagine operating without her expertise and knowledge."

Asha Dixon Co-Founder & COO, Harlem Chocolate Factory

"I collaborated with Britnee on our recent event and it was a positive experience. She was professional, punctual, and organized. Britnee took charge of all communication aspects and allowed me the ease of simply showing up. I look forward to continuing to build my partnership with Britnee."

Moody Owner, The Real Mother Shuckers

If you are ready to build, so are we.

Book a Discovery Call →
Work With Us

Let's find out
if we're the right fit.

We take on a limited number of clients at a time — every engagement gets Britnee's direct attention. If you are serious about building, let's talk.

What to expect on a discovery call

A discovery call is 30 minutes. No slides, no pitch deck. Just a conversation about where you are, where you're trying to go, and what's getting in the way.

You'll leave with a clear picture of what we'd build and in what order — and a proposal in your inbox within 48 hours if we're a fit.

We're the right fit if you are...

  • A founder or CEO scaling and needing systems to match
  • A sales leader building a team that needs a repeatable process
  • A restaurant owner who wants to operate like a professional brand
  • Ready to commit to a 6-month engagement — not a quick fix
  • Looking for a strategic partner, not just a task executor
  • Ready to invest in infrastructure that pays for itself

Probably not the right fit: if you need someone to manage your inbox, post on social media, or handle tasks that don't require operational strategy. We build systems — not support tickets.

Prefer to reach out directly?

Email us at Britnee@britneekayla.com Every message answered personally, usually within one business day.